FAQ

If you don't see a Service or the Question that you are looking for

please feel free to contact us directly at 215.233.6226.

 

1. Can I meet the doctor before participating in membership?

We encourage you to try us out for an initial insurance-covered visit (excludes wellness visits).  Once you decide that you would like to pursue subsequent care with our practice, our team will assist you in setting up your next appointment and coordinating your participation in the annual membership fee. Non-members are welcome to work with our health coaches, massage therapists and any of our affiliated practitioners.

2. Who is eligible for a "family" discount?

The family discounted rates are for immediate family members who are either spouses/partners and/or adult children 18 years or older.  We have observed that if family members are working toward health and wellness together, they have greater success in achieving their goals.

3. Do I still have to pay the membership fee if I have health insurance?

Yes. The membership fee is not covered by insurance. It exists to complement your care with a team-based functional medicine approach.

4. Do you provide portal access to medical records?

 The patient portal is a secure way in which you can communicate with your healthcare team. Most of your medical records are available through your patient portal account. If you need assistance setting up this account or have any other questions, please contact us.

5. What can be addressed by telephone and portal support?

Our staff will determine whether any issue can be handled via telephone or portal. If you require a medical visit, they will assist in coordinating your care.  Please note that the portal is not intended for emergencies or urgent concerns.  In addition, during the COVID-19 pandemic, we are offering telehealth services.  Please note that patients must be in the state of Pennsylvania to receive telehealth services.  

6. What is your cancellation policy? 

This office has a strict 2-business day notice for cancellations.  If you do not cancel your appointment within this time frame (by 10am Thursday for a 10am Monday appointment), you will be charged a $50 cancellation fee for physician appointments and/or the FULL AMOUNT for ancillary services.

7. What is your membership fees?

Our membership fee is $555 which must be payed in 3 consecutive monthly installments ($185 per installment).  A 15% discount is provided to members that pay in full ($472).

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2017 ®Montgomery Integrative Health Group

1108 East Willow Grove Avenue  •  Wyndmoor, PA  19038  •  215.233.6226